I’ve used WebEx and UserVue for remote studies. For in person interviews, I always use Morae Recorder to capture the sessions.

For WebEx recordings, I always use the teleconference since the phone system is robust and reliable. I don’t trust VoIP, personally. Too much room for error in my opinion.

To find the WebEx audio recording feature, you’ll need to use one of their higher priced plans like Meeting Center. I used to use MeetMeNow but that didn’t offer the teleconference recording feature so I had to upgrade. Audio/Video recordings with Meeting Center are perfect. No choppiness.

As you mention, I too give the participant control and have them visit the site in question. Seems to work better than the other way around.

Question when recording on WebEx: Do you use WebEx for audio tranfer, or do you use the phone? Do you record the audio with WebEx’s recorder? How do you find it? I’m a little worried about data transfer & choppiness…

I’ve used WebEx before but not when we’ve had to record. I found it worked best to give the participant control, and have them visit the website in question. (or a prototype posted to a URL.)

– E